A Fábrica dos Chapéus - Frequently Ask Questions
|

Frequently Ask Questions


Our answers to you most frequently ask questions. If your question is not here please write us.

1) HOW TO CHOOSE A HAT?

1.1) What style of hat should I wear to suit my face?

One of the most frequently asked questions about hats is “what style of hat should I wear to suit my face?” The golden rule is to wear a hat that you feel comfortable and confident in, a style which suits the occasion.
If you have a small face it is best not to wear a hat with a very large crown and brim, just as if you have a large face, do not wear a crown and brim which hugs your face, these will emphasize your features. People who wear glasses often choose hats with swept up brims, as this takes the attention away from the glasses and does not come into contact with them as much as a downturned brim would.
Some people say that if you are tall you should not wear small hats, and if you are short you should not wear large hats. This is true to an extent, but as mentioned before, confidence plays a large part in hat wearing and if you feel that you look good wearing a certain hat then you probably do!

1.2) Witch colour of hat should I wear?

Because a hat is worn so closely to your face it is important that the colour of the hat flatters your skin tone. If you have pale skin, a warm colour such as pink or rust is a good choice. Darker skin is easier to choose for, although if it is very dark, black is best avoided. The colour of the outfit with which the hat is to be worn must also be considered. If the hat matches the colour of the outfit exactly it is important to introduce at least one other colour into the outfit, and if the hat is to be a contrasting colour, it must be a colour that complements the outfit.

1.3) The hat I want to buy is not on your website. What should I do?

If you cannot find the hat you desire please use this link, to go to our special request section.

1.4) What is my hat measure?

To know your measure please follow this link.

1.5) Where are your hats made?

Our hats are mostly made in Portugal. Nevertheless you will find a few hats made in every continent of the world. Some countries have come specialists in particular models of hats, as is for example the case of the equatorial Panamas or the Top Hats from the UK.

1.6) How should I care and repair my hat?

To know the specials care you should have with your hat please follow this link.


2) SHOPPING ONLINE

2.1) How can I order online?

The orders in the virtual Store of “A Fábrica dos Chapéus” are process as in the majority of the online shops. You should choose the articles you like, selecting the colour and size, and adding it to you Shopping Basket. You can as many models and quantities as you which. To finish your order please press the button “Shopping Basket”, revise your order and press the button “Proceed to Checkout”. For more details please follow this link.

2.2) Do you have all your hats in Stock?

Yes, we have all the hats in our website available. Please verify on the hat page, just below the description of the model if it is available in stock.

2.3) How can I pay my order?

The payment of your order is made by bank transfer or by Paypal/Credit Card (Mastercard/Visa/American Express).

2.4) What are the delivery timetables?

After receiving the payment all orders are prepared and shipped in 24h (except weekends and holydays). After that the Europe shipments take in average time of deliver is 3 to 5 working days. Please check the table below:
Destiny Maximum time of deliver
Continental Portugal 1 to 2 working days
Azores and Madeira 3 to 5 working days
Continental Spain 2 to 3 working days
Spanish Islands 3 to 5 working days
Rest of Europe 5 to 7 working days
Rest of the World 7 to 12 working days
NOTE: As soon as the order leaves our premises you will receive an email with the tracking number, so you can follow the shipment online.

2.5) What are the shipping fees?

The cost of the shipment depends of the weight and volume of your order. The exact amount is mentioned on your shopping basket, before any payment is made. Please check the table below:
Nº of Hats
Portugal Europe Rest of the World
1 4,00 € 9,50 € 12,00 €
2 5,00 € 12,50 € 16,00 €
3 or 4 6,50 € 18,50 € 25,00 €
5 or more 6,50 € 21,50 € 50,00 €

2.6) How is the deliver made?

The deliver is made by express mail, register to your person and address. After we send your order you will receive an email with the tracking number of your order. That you can use to follow the shipment online.

2.7) What should I do if there is a mistake in my order?

You should contact us to our email (), explaining the situation.

2.8) Is it possible to send the order to another person?

Yes. If that’s the case please fill up observation field on the order form explain that. Please don’t forget to put the other person address.


3) AFTER SALE SERVICES

3.1) If I don’t like my hat can I return it?

Yes. We want you to be completely satisfied with every purchase you made in our virtual shop. If want you can change your hat for any other of your preference. To return it, you should send us the hat back in 14 days (counting after the day you receive it). It should be in same condition you receive it. After we receive the hat you will send you the hat you choose to return.

3.2) To which address should I send the hat if I want to return it?

You should send it to our address: Rua da Rosa n.º 118. Bairro Alto. 1200-383 Lisboa. Portugal.

3.3) Who pays the shipping costs of the return?

The shipping costs related to the returning are pay by the customer.


4) OTHER QUESTIONS

4.1) Can I resale your hats in my shop?

Yes, please follow this link.

4.2) What makes afabricadoschapeus.com secure and private?

SSL Technology: We use the industry standard (SSL) server which is the best software available today for secure commerce transactions. All of your information including credit card and personal information is encrypted. This means no one else can read it! We are thoroughly committed to protecting the privacy of our customers. We use the information that we collect to fulfil your product and service orders and to create a more personalised experience. We do not pass on any details to third parties without your consent.



Back to
top
A Fábrica dos Chapéus - Webdesign by Knowhow2go - Terms and Conditions
Área de entrada para revendedores:



Se ainda não se encontra registado e é profissional e/ou procura preços para quantidades, clique aqui.

Subscreva a nossa Newsletter

Subscreva gratuitamente a nossa newsletter para ficar a conhecer todas as novidades!