Our answers to you most frequently ask questions. If your question is not here please write us.
Because a hat is worn so closely to your face it is important that the colour of the hat flatters your skin tone. If you have pale skin, a warm colour such as pink or rust is a good choice. Darker skin is easier to choose for, although if it is very dark, black is best avoided. The colour of the outfit with which the hat is to be worn must also be considered. If the hat matches the colour of the outfit exactly it is important to introduce at least one other colour into the outfit, and if the hat is to be a contrasting colour, it must be a colour that complements the outfit.
If you cannot find the hat you desire please use this link, to go to our special request section.
To know your measure please follow this link.
Our hats are mostly made in Portugal. Nevertheless you will find a few hats made in every continent of the world. Some countries have come specialists in particular models of hats, as is for example the case of the equatorial Panamas or the Top Hats from the UK.
To know the specials care you should have with your hat please follow this link.
The orders in the virtual Store of “A Fábrica dos Chapéus” are process as in the majority of the online shops. You should choose the articles you like, selecting the colour and size, and adding it to you Shopping Basket. You can as many models and quantities as you which. To finish your order please press the button “Shopping Basket”, revise your order and press the button “Proceed to Checkout”. For more details please follow this link.
Yes, we have all the hats in our website available. Please verify on the hat page, just below the description of the model if it is available in stock.
The payment of your order is made by bank transfer or by Paypal/Credit Card (Mastercard/Visa/American Express).
After receiving the payment all orders are prepared and shipped in 24h (except weekends and holydays). After that the Europe shipments take in average time of deliver is 3 to 5 working days. Please check the table below:
|Destiny||Maximum time of deliver|
|Continental Portugal||1 to 2 working days|
|Azores and Madeira||3 to 5 working days|
|Continental Spain||2 to 3 working days|
|Spanish Islands||3 to 5 working days|
|Rest of Europe||5 to 7 working days|
|Rest of the World||7 to 12 working days|
The cost of the shipment depends of the weight and volume of your order. The exact amount is mentioned on your shopping basket, before any payment is made. Please check the table below:
|Nº of Hats|
|Portugal||Europe||Rest of the World|
|1||4,00 €||9,50 €||12,00 €|
|2||5,00 €||12,50 €||16,00 €|
|3 or 4||6,50 €||18,50 €||25,00 €|
|5 or more||6,50 €||21,50 €||50,00 €|
The deliver is made by express mail, register to your person and address. After we send your order you will receive an email with the tracking number of your order. That you can use to follow the shipment online.
You should contact us to our email ([email protected]), explaining the situation.
Yes. If that’s the case please fill up observation field on the order form explain that. Please don’t forget to put the other person address.
Yes. We want you to be completely satisfied with every purchase you made in our virtual shop. If want you can change your hat for any other of your preference. To return it, you should send us the hat back in 14 days (counting after the day you receive it). It should be in same condition you receive it. After we receive the hat you will send you the hat you choose to return.
You should send it to our address: Rua da Rosa n.º 118. Bairro Alto. 1200-383 Lisboa. Portugal.
The shipping costs related to the returning are pay by the customer.
Yes, please follow this link.
SSL Technology: We use the industry standard (SSL) server which is the best software available today for secure commerce transactions. All of your information including credit card and personal information is encrypted. This means no one else can read it! We are thoroughly committed to protecting the privacy of our customers. We use the information that we collect to fulfil your product and service orders and to create a more personalised experience. We do not pass on any details to third parties without your consent.
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